The Difference Between Good And Bad Organisations

Organisations can do good things AND bad things at the same time. Just like people.

  • We need to establish a new relationship with the public, and each other, where humility and failure is seen as a positive attribute rather than a weakness.
  • We need to demonstrate that we are getting better at learning from failure, not repeating it. The true test of customer service is not when things are going right — but rather when things go wrong.
  • We don’t need to celebrate failure — but we do need to become more comfortable with it. It’s normal.

--

--

Innovation Coach and Co-Founder of @BromfordLab. Follow for social innovation and customer experience.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Paul Taylor

Innovation Coach and Co-Founder of @BromfordLab. Follow for social innovation and customer experience.