1 min readOct 27, 2017
You’re right and they are thinking big, and long-term — spending $17billion into R+D (or “technology and content”) over 12 months.
I don’t think it’s all about money though. As you say they are relentlessly thinking about how to improve their core proposition — getting stuff into your hands.
Compare that to say your average housing association or GP service , where the core proposition hasn’t really shifted in decades.
It’s some ambition they’ve got.